Shopping Process

Order
By placing an order with KOKIP ENTERPRISE (hereinafter referred to as “KOKIP”) you are offering to purchase the goods detailed within that order, which KOKIP may or may not accept at their sole discretion due to the stock availability. If an order is accepted, KOKIP will send you an e-mail to confirm. You undertake that all details you provide for the purpose of ordering or purchasing goods are correct. 

Payment Methods

Direct bank deposit or transfer:

Account Name: KOKIP ENTERPRISE SDN BHD

Public Bank Account
Account No: 3204235517

When your payment is complete, please send us your transaction details and order number through the email so that we can process your order. We will then notify you once payment confirmation has completed.

After your payment is done, you will receive an email and a tracking no of the parcel from KOKIP.

Delivery

Your goods will be dispatched within our 7 working days delivery policy by our own driver or courier service. We will send you an email specifying your delivery reference/ tracking number as soon as the order is processed for delivery. It is the responsibility of the customer to be available at the delivery address specified during the ordering process the next working day in order to sign for the delivery. If you are not available the courier personnel will leave a card for you to organize a further delivery attempt. If your order is returned to us by our courier then there will be an additional RM10.00 administration and resending fee. If you decide that you wish to change the delivery address AFTER we have processed your order you will be obliged to pay a redirection administration fee of RM10.00 plus any additional charges levied by the courier service.

The international shipping fees you paid for the courier/ postal service through kokip.net does not include (if any) custom fees, import taxes, brokerage fees, or duties of your country. If you do not pay the custom duties when the goods arrive, the shipment will be returned to kokip.net and we will be instead asked to pay for the outstanding custom duties plus the return shipping costs. Due to this, we do not offer refunds for the shipping fees, return charges and the cost of your order if you refuse to pay for the custom duties.